We’re shutting down our T-shirt sales temporarily while we change from Zazzle to our old stomping ground at Cafepress. This is bound to limit the selection we can offer, but there it is. We’re sorry for the inconvenience.
Ironically we’re experiencing the very problem I kvetched about in my last posting. Zazzle didn’t like one of our designs. And frankly that’s their fault.
Zazzle uses content ratings for their products, much like the MPAA or the TV content rating system we see everyday. However they use an awkward interface which requires the shop owner to rate every item in the shop. A shop can’t be labeled PG-13 or TV14 wholesale.
We missed one item. Just one.
Zazzle caught our mistake. And they promptly punished us for it. They closed our shop down. Then they flooded Jamie’s e-mail with automated alerts. No warning. By the time we discovered what was happening, Zazzle had already deleted our files. Erased our artwork.
And they didn’t even want to discuss it. They responded to our concerns and complaints with, “Thank you for your comments, if you have any other comments or questions…” Another form letter.
Needless to say, we’re mad as…all get-out. Granted, the daunting task of parenting is even harder now than ever before. But we tell everyone that Afterhell isn’t for younger listeners. We put disclaimers on the website, in our scripts, in the show. And we tried to comply with Zazzle’s policies. But instead of complaining or consulting us, Zazzle censored us.
Speaking for myself, I don’t know what ticks me off more, their draconian response or their hypocrisy. They don’t mind nasty imagery — good stuff, but easily in our range — as long as you press all the right buttons. But if you miss one, just one, they can’t wait to jump your bones.
Warn people about Zazzle. Tell them how they run their business. Discourage people from using their services as nicely as you can. No arm-twisting now. You never know when it might fall off.
And if Zazzle’s tactics offend you, let them know. Politely. Firmly.
We’re genuinely sorry to the folks out there who wanted more Afterhell merchandise. And we know somebody’s out there, buying our stuff, wearing it, and reportedly enjoying it. We’re doing our best to deliver the goods for ya.
Including a podcast in February.